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Litigation Claims Supervisor in Houston, TX at ACCC Insurance Company

Date Posted: 12/4/2018

Job Snapshot

Job Description

ACCC Insurance Company is currently seeking a Claims Supervisor for the Litigation team within the Claims department.


Position Summary:

Under the direction of the Litigation Claims Manager, our Litigation Claims Supervisor is responsible for the daily real-time supervision of the Litigation Claims staff. This is a mid-level position within our Claims department and is suited for career focused professionals with leadership qualities and ambitions, interested in continuing a career in Property and Casualty insurance. We are seeking service minded professionals with the motivation and drive to progress within our organization and the willingness to learn from the training provided on the job and through our Learning and Development department. We believe in providing the support, training and coaching to ensure an achievable and successful career.


Key Responsibilities:

  • Supervise and lead a team of Litigation Adjusters
  • Provide onboarding/training for new hires and continued training for existing staff
  • Develop and measure staff performance metrics
  • Coach and mentor staff to achieve high levels of customer service
  • Provide high-level customer service to internal and external customers
  • Complete work tasks in compliance with departmental processes and procedures
  • Attends and participates in mediations and trials as appropriate

Perform other duties as may be assigned


Job Requirements

Skills and Qualifications:

  • Demonstrate collaborative leadership skills with the ability to maximize talent of the team
  • Demonstrate ability to deescalate issues appropriately
  • Ability to function efficiently in a fast-paced, dynamic growth and changing work environment and to seek opportunities for continuous improvement
  • Solid customer service and time management skills
  • Ability to maintain a high level of confidentiality and sensitivity to employee and customer information
  • Demonstrate ability to multi-task, organize, take initiative, follow up both independently and work as part of a team
  • Ability to apply principles of critical thinking to a variety of situations and accurately follow standardized procedures that may call for deviations
  • Demonstrated ability to work with defense counsel and collaborate with internal and external parties to effectively manage and resolve suits
  • Demonstrate excellent organization, verbal and written communication skills
  • Exceptional typing and computer skills, as well as technical knowledge of MS Office products, WebEx, Adobe and Windows
  • Uses knowledge and resources to make informed decisions
  • Willingness to both actively participate in and provide development training
  • Conduct or participate in observation of other company positions
  • Comply with all company policies and procedures
  • Listens and communicates effectively
  • Model/exemplify professional behaviors
  • Highly motivated and self-driven Individual


Educational/Experience Requirements:

  • Bachelor’s Degree or equivalent combination of education and experience
  • Minimum of 3 years Litigation experience
  • Previous leadership/supervisory experience preferred
  • Proficient at role of Litigation Adjuster
  • Property & Casualty Adjuster license required


Pre-hire Requirements

  • Must be willing to submit to background checks including identity, criminal background, credit history, employment verifications and drug test.




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